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Help & Support

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Fan Club FAQ

What is a Fan Club?

A Fan Club is a monthly subscription that lets you directly support your favorite performer. You’ll get exclusive access and extra perks — and help them earn more!

What do I get for joining a Fan Club?

Once you click, you’ll see a pop-up showing what you’ll get, which may include:
  • Exclusive content (photos, videos, galleries)
  • Unlimited private messages (some broadcasters may charge extra)
  • Free Spy mode access during Private Shows
  • A special chat badge to show off beside your username
  • Priority status in their inbox
  • Discounted Fan-only content prices
  • The performers appreciation for your direct support!

How much does a Fan Club cost?

Each performer sets their own price. Ranging from $1 per month,all prices are shown in USD at checkout. You’ll see the price clearly before you subscribe. Some performers may offer bonus content or perks based on their Fan Club level. Please note: Taxes will be added to the performer fee as applicable ( depending on your location)

How do I pay?

You can pay using your credit card (via our secure partner, Segpay). That’s the only way to subscribe to a Fan Club. Bonus: When you pay by card, the performer gets a higher payout (80% of your payment goes directly to them!). CAM4 will not appear on your credfit card statement to maintain your privacy

Does my subscription rebill automatically?

Yes, Fan Clubs are monthly subscriptions that rebill automatically every 30 days. You’ll be charged using the same credit card unless you cancel.

Will I be notified before I’m charged?

You won’t receive a reminder email before rebilling, but you can check your active subscriptions and billing dates anytime by going to: My Account > Payments & Subscriptions > Fan Clubs

What happens if the performer changes their price?

If a performer increases or decreases their Fan Club price:

  • Your next monthly charge will be at your current subscription price. After that, you'll be charged the new price.
  • If you cancel and resubscribe later, you'll be charged the new price.
  • You'll receive an inbox message if your price is ever affected by a change.

What happens if the performer deletes their account

In the event of a performer deleting their account your subscription will be canceled

How do I cancel my Fan Club subscription?

You can cancel anytime from your account: My Account > Payments & Subscriptions > Fan Clubs > Cancel Your access will continue until the end of the billing cycle.

What happens if my card fails or expires?

If a payment fails, you’ll be prompted the next time you visit the site to update your payment method. Easy as pie — no need to contact support.

Is my payment information safe?

Yes.Segpay, a trusted and secure billing provider, processes all payments. CAM4 never sees or stores your credit card details.

Where can I view my subscriptions and charges?

Head to: My Account > Payments & Subscriptions You’ll see a full list of your active subscriptions and recent charges.

How can I tell if someone is part of a Fan Club?

In chat, Fan Club members will show a special blue star badge next to their username. It’s a symbol of support — and a bit of clout!

Need Help?

If you have any questions or run into issues, our support team is just a click away. Reach out via email anytime! help@cam4support.com
By Peter Willhelm
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